雅思口语话题“投诉经历 ”是怎样的?

雅思口语话题“投诉经历 ”是怎样的?

雅思口语备考经验

雅思口语内容思路:搞好立意

话题讨论是那样的:Describe a complaint that you made and you were satisfied with the result这话包括2个关键点,一个是投诉,一个是令人满意的結果,学生怎样分派这一话题讨论的時间看起来很关键,一共2分鐘,你必须说到实际的時间点、投诉缘故、投诉目标及其为什么投诉結果令人满意.

英语口语内容的构造還是依照总——分方式,先总述XX日我在大型商场经历了一次槽糕的买东西感受,因此我坚决向大型商场值班经理投诉而且迅速她们就向我致歉.

雅思口语内容思路:参照范例

6分雅思口语内容思路:还记得近期一次的投诉是去大型商场买东西的那时候碰到槽糕的服务生,在意见反馈难题后,迅速获得了意见反馈,大型商场主管现场帮我致歉,它是一次较为取得成功的投诉经历,下边从总体上说此次投诉吧.

那一天我提前准备朋友带一件衣服,那件衣服裤子只能我们家附近的商场有卖,因此我在车上来到大型商场,而且奔向店面,找到盆友要想的一份,但是就在我提前准备照相朋友时,被导购员粗鲁切断,她说这儿不容许照相,还好,我很了解,因此我向他表述了缘故,并朋友通电话了解是不是必须那件衣服裤子,但那位导购员刚开始抢走我的微信并规定删掉相片.他粗鲁的心态要我很发火,因此我用音频录下来了你我之间的会话,随后马上离去寻找大型商场银行柜台的在线客服值班经理,将事儿向他表明,以后,值班经理寻找这位导购员,并亲身向我致歉.尽管它是一次槽糕的买东西感受,但贵在投诉的結果是比较满意的.

7分雅思口语思路:

做为一个省钱达人,而且是天猫商城qq超级会员,我可优先选择享有极速退款,近期一次应用此项利益是2周前,我选购了一件长大衣并因产品质量问题向天猫客服投诉,得到赔付的经历,想共享一下.

一年一度的双十一又刚开始了,我们都知道,这次买东西欢乐让是多少女孩既高兴又伤心,我买来一件最新款的长大衣,打一折,等待了4天以后总算接到了心爱的长大衣,但是要我心寒的是,我试衣服的当日就发觉衣服裤子上带一处缺陷,袋子上沒有缝好,因此我赶快去找在线客服,但在线客服2天也没有回复我,因此我开启app,点开在线客服,递交了有缺陷的衣服裤子相片,天猫客服免费在线赔偿了我衣服裤子的钱,并冻洁了那笔资产,接着迅速,商家在线客服联络我退换货,并帮我致歉,由于双十一订单信息过多沒有立即回应.3天内,我的投诉取得成功.综上所述,网上购物全过程中投诉最关键的是有直接证据,确保投诉时效性.

你和雅思的故事 - Go Hard or Go Home

发表于 2019-11-18

雅思口语考试part2话题剖析

雅思口语考试part2话题讨论卡:Describe a complaint that you made and you were satisfied with the result 投诉而且接到满意的結果

思路点拔: 

投诉以后接到满意結果的事情应当還是许多的.快递公司没送至,投诉以后马上就会拿过来;饭店服务项目不太好,投诉以后马上就会改进;网上购物物件跟照片不配对,投诉以后也可以马上拆换.难题的关键所在找对投诉的目标和有关的责任人.假如大伙儿欠缺有关的工作经验,能够在知乎问答上搜索一下有关的內容.网编还记得有很多参考答案都提及了相近的事情.

题型

Describe a complaint that you made and you were satisfied with the result

You should say:

When it happened

Who you complained to

What you complained about

And why you were satisfied with the result

范文

The complaint I am going to tell you happened a few months ago. Then I was in the middle of a financial crisis. I had to cut my budget on other aspects so that I could afford the textbooks that teachers required me to buy. After reviewing my bills, I found I had spent too much money on my cell phone. So I decided to degrade the package.

悄悄告诉你的投诉产生在好多个多月.那时候,我正处在财政危机当中.我迫不得已减少别的层面的花销才可以选购教师特定的教材.在回望我的信用卡账单以后,我发现了我还在手机花的钱过多了.因而我打算将自身的套餐减少一些.

When I called the customer service of the operating company, the representative said that I could upgrade my package any time I wanted, but if I wanted to degrade it, I had to wait until next year. This article is from Laokaoya website. Do not copy or repost it. It was totally absurd. But no matter what I said, the staff insisted that this was the regulation and there was no room for negotiation. I called several times. Every representative gave the same answer.

当你给运营公司的客服打电话的那时候,在线客服意味着说我能随时随地升級自身的套餐,但假如要减少它得话,务必要等你下一年才行.这太荒诞了.但不管我怎么说话,他坚持不懈它是要求,沒有商议的室内空间.我又打过几回电話,但所有人的参考答案都一样.

I was enraged. I went to the website of the Ministry of Industry and Information Technology, which is a government body supervising all the mobile operating companies. I filled a form, explaining what happened in details and why I thought this was unfair. After I submitting it, the website said it would give me a reply in 7 working days.

把我惹恼了.我寻找国家工信部的网址,这是全部通讯运营公司的主管机构.我填写信息了一张报表,详尽地表述了产生的事情及其我为何觉得这不合理.在我递交以后,网址说它会在7个工作日内之内帮我回应.

In fact, it did not take that long. On the second day, the company’s customer service called. He said he was the manager of the relevant department and was sorry about the inconvenience his colleagues had caused. The package of my number was degraded immediately. I was satisfied with his attitude and the result.

实际上沒有花那麼长的時间.第二天,这个企业的在线客服就通电话回来.她说他是有关部门的负责人,抱歉自身的朋友帮我产生的不便.我的手机号码的套餐马上就降了出来.我对他的心态和最终的結果很满意.

发表于 2019-11-18

雅思口语新题剖析

话题:

Describe a complaint that you made and you were satisfied with the result,产生纠纷案件应当怎样维权,投诉应当留意什么难题,怎样才能根据投诉获得好的結果.

Describe a complaint that you made and you were satisfied with the result

You should say:

When it happened

Who you complained to

What you complained about

And why you were satisfied with the result

Is it necessary for companies to set up customer service?

What products or services do people in your country like to complain about?

Do you think customers’ complaints will improve products or services?

Would you buy things in the shops which you have made complains before?

Are there any disadvantages to set up customer service?

范文

On a recent flight from Los Angeles to New York, something went amiss. I used miles for a first-class ticket, and although I had booked my seat months in advance, when I tried to check in online 24 hours ahead, it told me to do so at the airport, always a bad sign.

在近期从温哥华飞到纽约市的飞机航班上,出現了一些难题.我用公里数买来一张商务舱的飞机票,尽管我提早好多个月订购了座位,但当你在24钟头前试着在网上申请登机办理手续时,它跟我说要在飞机场那样做,这一直一个不太好的数据信号.

There was no seat for me. I asked what happened, but the ticket agent could offer no explanation. Instead of ranting and raving, I remained calm, went to the lounge and asked the front desk what could be done. I was put on a flight leaving 59 minutes after my original flight, same seat.

乘飞机无我有的座位.我说发生什么事事,但票务中心员不可以出示一切表述.也没有怒吼和埋怨,只是维持理智,来到休息区,问前台接待我能做些哪些.之后把我分配乘座59分鐘后的另一班乘飞机,坐了以前的部位.

Because the delay was less than an hour, the airline didn't owe me denied boarding compensation. Because I was polite about the situation, the lounge agent found me and handed me a $400 travel voucher anyway. Maybe I would have gotten the voucher even if I had ranted and raved. I suspect not.

由于航班延误不上一个钟头,国际航空公司不欠我的登机费.我也对这样的事情很有文明礼貌,休息区的委托代理人找到我,并拿给我一张400美金的旅游抵用券.假如那时候就怒吼或许我早已得到这张抵用券了,期待并不是那样.

发表于 2019-11-18
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